Return & Refund Policy

Effective Date: Sept 2025
Last Updated:  Sept 2025

At MitoGrow, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not happy, please review our return and refund policy below.

1. Eligibility for Returns

• Returns must be requested within 30 days of delivery.

• Products must be unused, unopened, and in their original packaging.

• Proof of purchase (order number or receipt) is required.

• We cannot accept returns on:

  • Opened or partially used products

  • Final sale or promotional items

  • Gift cards

2. How to Start a Return

To initiate a return, please email us at support@mitogrow.com with your order number and reason for return.

• Once approved, we will provide return instructions and a shipping address.

• Customers are responsible for return shipping costs, unless the return is due to our error (damaged, defective, or incorrect item).

3. Refunds

• Refunds are processed once returned items are received and inspected.

• Approved refunds will be issued to your original payment method within 7–10 business days.

• Original shipping fees are non-refundable.

4. Exchanges

At this time, we do not process direct exchanges. If you’d like a different product, please return the original item for a refund and place a new order.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at support@mitogrow.com. We’ll replace the item at no cost or issue a full refund.

6. Subscriptions

If you are enrolled in a subscription, you may cancel anytime through your account dashboard or by contacting us before your next billing cycle. Subscription orders already processed cannot be refunded once shipped.

7. Contact Us

Questions about returns? Reach out anytime:

MitoGrow, LLC
Email: support@mitogrow.com